Refund & Return Policy

Last Updated: November 8, 2026

Welcome to ranj.ca, operated by Maharaja Company Ltd.

Please read our Return & Refund Policy carefully before making a purchase. By placing an order on ranj.ca, you acknowledge, understand, and agree to the terms of this policy.

1. All Sales Are Final (No Refunds / No Exchanges)

At Maharaja Company Ltd., all sales made through ranj.ca are strictly final.

  • We do not offer refunds, returns, exchanges, or store credits under any circumstances, including but not limited to: change of mind, buyer’s remorse, incorrect sizing, color discrepancies, or unwanted gifts.
  • Every product page clearly states that items are final sale prior to checkout, and customers are required to explicitly agree to these terms before payment is processed.

2. Exceptions: Failure to Deliver Only

The only condition under which a refund or replacement will be issued is in the event of Failure to Deliver by Maharaja Company Ltd. or our designated shipping carriers.

  • Definition of Failure to Deliver: An item is deemed a “Failure to Deliver” only if the package is officially confirmed as lost in transit by the carrier, or if it fails to ship within our stated fulfillment window and cannot be fulfilled.
  • Delivered Status: Once a carrier (such as Canada Post, FedEx, UPS, or DHL) marks a shipment as “Delivered” to the shipping address provided at checkout via tracking confirmation, our fulfillment obligation is fully satisfied. We are not responsible for lost, stolen, or misdelivered packages once marked as delivered by the carrier.

3. Damaged or Defective Items

Because all sales are final, we do not accept returns for items damaged through normal wear and tear, misuse, or improper handling after delivery. If you believe your item arrived structurally defective, you must contact our support team at the email address that was sent to you at the time of your order within 48 hours of delivery with photographic evidence of the defect and packaging.

Maharaja Company Ltd. reserves the sole right to determine whether an item qualifies for a replacement due to a pre-existing manufacturing defect. Approved replacements will be strictly limited to an identical replacement item; no cash or card refunds will be issued.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in cases where a return was delivered COD.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Chargebacks and Payment Disputes

Because our “No Refunds / Final Sale” terms are conspicuously displayed and agreed to prior to the completion of every transaction on ranj.ca:

  • Initiating an unauthorized chargeback or payment dispute through your bank or credit card issuer for a delivered or fulfilled order constitutes a breach of these terms.
  • In the event of a dispute, Maharaja Company Ltd. will submit comprehensive evidence to your financial institution—including transaction logs, customer acknowledgement timestamps, and carrier delivery confirmation—to contest the chargeback.
  • In the rare event of a refund, the maximum refund cannot exceed 100% of the original purchase price in the form of an in- store credit only. All shipping costs associated with any return will be borne by the customer at their own expense.

Shipping

If multiple unsuccessful attempts are made to deliver a customer’s shipment, the shipping carrier will return the shipment to the Company. The Company will then send the shipment back to the customer. Please be advised that the additional shipping cost will be charged to the credit card provided by the customer.

Resolving Disputes

By purchasing a product through Maharaja Company Ltd., the customer agrees that any dispute will be resolved by Confidential Arbitration through ADRIC British Columbia at their own expense.